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Conversational Artificial Intelligence (AI) solutions provider Avaamo recently launched its  ‘ultra-realistic’ contact center AI voice offering called Avaamo Voice AI. An industry-first, this new technology significantly reduces the time and expense needed to enhance the self-service experiences in the contact center industry. Avaamo Founder and CEO Ram Menon said that “life-like AI voices further humanize and speed up call center automation.” With enhancements like AI voice, Avaamo is helping businesses continue to innovate their voice experience alongside digital channels.

Leading IT services and consulting firm Tata Consultancy Services (TCS) was hailed as an Outsourced Digital Workplace Services (ODWS) leader in the Gartner Magic Quadrant. ODWS recognizes companies with “integrated and ubiquitous digital workplace services.” TCS’ operating model Secure Borderless Workspaces™ (SBWS™) allows workers to have touchless, intelligent, agile, and digital operations at the comforts of their own homes, enhancing collaboration within remote working teams.TCS Cognitive Business Operations Global Head Ashok Pai said that this recognition highlights the company’s “vision, continued investments in innovation, and the resultant market success.”